Surf Amigos – Delete Your Account

We provide two ways for you to request deletion of your account and associated data.

1. Delete Your Account from the Mobile App (Recommended)

You can delete your account directly within the app by following these steps: Profile → Settings → Account → Delete Account
  • You will be asked to confirm your request before deletion.
  • Once your account is deleted, this action is permanent.
  • You will no longer be able to log in or recover your account.

2. Request Deletion via Email

If you are unable to access the app, you may request account deletion by contacting us: Email: support@surfamigos.app To help us verify your identity and protect your account, please ensure that:
  • The request is sent from your registered email address associated with your Surf Amigos account.
  • You include the following details in your email:
    • Your registered email address
    • Your name
    • A brief reason for deletion (optional, but helpful for improving our services)
This helps us confirm that the request is legitimate and reduces the risk of unauthorized account deletion.

What We Delete

When your account is deleted, we permanently delete your account login and profile information, including your name, age, photos, bio, surf details, and preferences. We also delete your quiver, sessions you created, session memberships, invitations, community posts, marketplace listings, notifications, and your subscription record maintained by our payments provider.

What We Keep, and for How Long

Some information may be retained for specific purposes after your account is deleted:
  • Chat messages: Messages you sent in chats may remain visible to other participants in those conversations, but your name will be removed from them.
  • Safety and moderation records: Records such as reports made by or about your account are retained for 90 days to help protect our community and are then deleted.
  • Account deletion record: A record containing your name, email address, and account deletion date is retained for 90 days to handle follow-up requests and is then deleted.
  • Partner referral records: These records are retained without your personal details for partner reporting.
  • In-app purchase records: Apple and Google maintain records of purchases and subscriptions under their own policies. We cannot delete records held by Apple or Google.
  • Legal requirements: We may retain information for longer where required by applicable law.

What Happens After Your Request

Once your account deletion is completed:
  • Your account will be permanently deleted.
  • Your personal data will be removed from our systems, except for information retained as described above.
  • Associated content, such as profile information and user data, will be deleted, subject to the retention exceptions described above.

Processing Time

In-app deletion happens immediately. Email requests are completed within 7 working days.